Privacy Policy — Astra Chatbot

Last updated: January 20, 2026

Astra Chatbot ("we", "the Company") offers automated communication solutions ("chatbots") for our clients ("Clients") to communicate with their potential or current customers ("End Users").

We are committed to protecting the privacy and security of the information we process. This Privacy Policy describes what data we collect, how we use it, and the rights of data subjects.

1. Information We Collect

In the context of providing our services, we may collect and process data provided by our Clients, including:

  • Name and/or identification of Clients
  • Products or services offered by Clients
  • Names and/or identifiers of End Users
  • Messages sent between Clients and End Users through connected platforms (e.g., WhatsApp Business API or other channels)

We do not collect additional information beyond what has been provided or processed within the legitimate use of the service.

2. Purpose of Information Processing

The information is used exclusively to:

  • Enable automated communication between Clients and End Users
  • Facilitate the management of inquiries, sales, orders, or other interactions requested by Clients
  • Improve the quality and functioning of the service

We do not use the information for our own marketing purposes towards End Users, nor do we transfer it to be used by third parties for purposes other than those mentioned.

3. Legal Basis for Processing

We process data based on:

  • The execution of the contract with our Clients
  • The authorization granted by Clients for processing interactions with End Users
  • The legitimate interest of ensuring the proper functioning of the service

4. Sharing Data with Third Parties

We may share data only with technology providers necessary to provide the service (e.g., messaging platforms such as WhatsApp Business API, Meta, or other integrated channels).

These providers process information following their own policies and under compatible privacy standards.

We do not sell or rent personal information to third parties.

5. Information Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration, or improper disclosure. While no system is 100% secure, we strive to protect information according to current industry standards.

6. Data Retention

Data is retained only for the time necessary to fulfill the stated purposes, or while there is a contractual relationship with our Clients, unless applicable laws require otherwise.

Clients may request the deletion or anonymization of information when appropriate.

7. Information Rights

Clients and, when applicable, End Users may request:

  • Access to data
  • Correction or updating
  • Deletion of data
  • Limitation of processing

Requests can be made through the contact information indicated at the end of this policy.

8. International Transfers

Depending on the technical infrastructure used, data may be stored or processed in other countries. In such cases, we ensure that adequate data protection mechanisms exist according to applicable regulations.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Current versions will be published on our website with the corresponding update date.

10. Contact Information

If you have questions or want to exercise your rights, you can contact us at:

Astra Chatbot
Email: hola@astrachatbot.com
Website: https://astrachatbot.com